Warranty Policy

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Last Updated: Sept 2025

The following terms are applicable for any products that are purchased from Us.

Interpretation and Definitions:

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Guide 1214.

Goods/Product(s)/Service(s) refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Guide 1214, accessible from https://guide1214.com/

You/Your/Client/User(s) means the individual accessing or using the Products or Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Products or Service, as applicable.

SUMMARY: 

PLEASE READ THIS SECTION VERY CAREFULLY—It covers Our obligations and responsibilities for Guide 1214 Products and Services. If there is an issue with a Product, please reach out as soon as possible after receiving the order because the Product may be eligible for a replacement or refund. 

A. Limited Warranty.  We warrant that, at the time of delivery of a Product to a User, the Product will not be materially defective or damaged (the “Limited Warranty”).

B. Who May Use This Warranty?  Guide 1214 extends the Limited Warranty only to Users and Merchants.  All Limited Warranty coverage terminates if the User sells or otherwise transfers a Product.

C. What Does This Warranty Not Cover?  This Limited Warranty does not cover any damage to or defect in a Product caused by any of the following: 

(I) You or third parties 

(II) any improper handling (including during shipping), use or storage of the Product 

(III) any failure to follow any Product instructions

(IV) any modifications to the Product 

(V) any unauthorized repair to the Product

(VI) any external causes such as accidents, fire, flood, “acts of God” or other actions or events beyond our reasonable control

(VII) any costs or expenses related to the loss of use of the Product or any other costs or expenses not covered by this Limited Warranty. 

This Limited Warranty does not cover any items supplied by third parties, size exchanges or buyer’s remorse.  

D. Period Of Coverage:  This limited warranty starts on the date of the delivery of the Product to the User and lasts for thirty (30) days (the “Warranty Period”). For the avoidance of doubt, Guide 1214 acknowledges that according to some jurisdictions the User may be entitled to a longer Warranty Period.

E. Remedies Under This Warranty:  With respect to any materially defective or damaged Product, We will, in Our sole discretion, either: 

(I) replace such Product (or the defective or damaged part of the Product) free of charge.

(II) refund the purchase price paid to Us by the User along with the shipping fees corresponding to the defective or damaged Products. 

F. Obtaining Warranty Service?  If a Product is materially defective (including any error by Guide 1214 in printing) or damaged upon receipt, or if You received the wrong Product, then in order to be eligible for service under this Limited Warranty, You must submit a claim within the Warranty Period in compliance with Our Return Policy.  

(I) Reach out via our Contact Page with Your name, email, subject, & the reason regarding the warranty issue. 

(II) We will reply as soon as possible once we receive the initial warranty inquiry email during Our hours of operation. 

(III) If We feel the issue is considered a defect, We will email a “Warranty Authorization Form” to complete. 

(IV) Photos of the defective product MUST be included with any warranty claim. NO EXCEPTIONS.  

G. LIMITATION OF LIABILITY.  THE REMEDIES DESCRIBED IN THIS SECTION ARE YOUR SOLE AND EXCLUSIVE REMEDIES (AND OUR ENTIRE LIABILITY) FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY FOR A DEFECTIVE OR DAMAGED PRODUCT SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT RECEIVED BY US FOR THE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES, TO THE FULLEST EXTENT PERMITTED BY LAW, BE LIABLE FOR ANY LOST PROFITS OR REVENUES, DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, ENHANCED OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OUR PRODUCTS, REGARDLESS OF (I) WHETHER ANY OF THE FOREGOING DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF INCURRING ANY OF THE FOREGOING DAMAGES, (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND (IV) ANY SPECIFIC CIRCUMSTANCES OF YOU AND/OR YOUR CUSTOMER.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES OR CONDITIONS WITH RESPECT TO OUR PRODUCTS, INCLUDING WITHOUT LIMITATION THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF THE WARRANTY PERIOD. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

H. Finally, as noted elsewhere in this Agreement, We unfortunately cannot guarantee that the colors and details in Our website images are 100% accurate representations of a Product, and sizes might, in some cases, be approximate.  Accordingly, this Limited Warranty does not cover such matters.  

Contact Us:

If there are any questions about Our Warranty Policy, please contact Us on Our website: 

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