Guide 1214 "ONLINE STORE" Frequently Asked Questions

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We accept the following methods of payments:

• Debit/Interact  ~ Must be a Visa/Debit Card

• Credit Cards ~ Visa, Mastercard & AMEX

• Additional options ~ Apple Pay and Google Pay 

We are currently working on having the ability to purchase Gift Cards through our website and are not currently available at this time.

With that being said, if anyone is looking to make a Gift Card purchase in the meantime; please reach out via email on our "Contact" page and we will see if we are able to work something out.  

Yes, anyone is more than welcome to create an account with Guide 1214 to help with an easy & efficient checkout for future orders!

Plus, anyone who creates an account will be considered part of our Guide 1214 Circle and be included for exclusive offers, periodic discounts, insider information on locations and much more!

PLEASE NOTE: All personal information is securely stored, not shared, and we sincerely respect people's privacy to the utmost degree.

Yes, we offer special rates if people are looking to make bulk orders on a quantity of 10 (or more) of an individual SKU for any of the products we offer!

If anyone is looking to make a bulk purchase, please reach out via email on our “Contact” page and let us know the details of the bulk order.

We will be happy look into the request and come up with special pricing to help bring the overall cost down! We love to support people who choose to support us! 

All of our Guide 1214 Gear is MADE TO ORDER which means the shipping timeframe can vary depending on the product & how busy our production facilities are at the time of purchase.

We also utilize trusted and thoroughly vetted partner companies to manufacture some of our products. We chose this avenue because we wanted to offer a broader range of high-quality items while maintaining efficient production timelines. This could mean slightly longer shipping times for products being produced from our international and/or partner production facilities.

Here are in-depth details for shipping timeframes:
 

• All of our items take roughly 2-5 business days to be produced, packaged and requested for shipment pickup.

• Most of the products we offer have a rough shipping time of 7-10 days for delivery after the product has been produced.  

• Some items will have a longer shipping timeframe of up to 20 days due to being produced in one of our international or partner production facilities.

• We do understand this may hinder placing an order for products being shipped from international production facilities but feel all good things come to those who wait! 

• We chose this business model to keep our ecological & environmental footprint as low as we possibly can because we love our environment.

• We also wanted to offer a custom feel for every one of our products and assure all of our customers will be receiving products that have never been used or worn. 

PLEASE NOTE: We have done our best to provide an estimate for shipping timeframes in the description of each item we offer.

Friendly Reminder: Please double check shipping timeframes before placing an order and if there are any questions please do not hesitate to reach out, we are always more than happy to help! 

No, we offer the same “Flat Rate Shipping” cost on each of our products no matter which domestic, international or partner production facility is manufacturing the product.

Our customers are NOT charged additional shipping costs for any products produced in our international or partner production facilities.

No, all of our products being shipped from our international production facilities have "Flat Rate Delivery Duty Paid Shipping.”

This means we cover the cost of any duty fees from international production facilities and the customer will NOT be charged. 

PLEASE NOTE: If, by chance, there is a duty charge upon delivery; please reach out via our “Contact” page immediately and we will refund the duty charge as soon as possible. 

We will not issue a refund without a receipt so make sure to obtain a receipt from the courier and complete a refund authorization by reaching out via our "Contact" page. 

Yes, we can definitely see how shipping costs could add up if people are purchasing multiple products from our online store.

That is why we have introduced FREE SHIPPING on any orders over $150.00 CAD (before tax)! 

We have published our free shipping coupon code (FREESHIP150) in a banner at the top and the bottom of our “Gear” page for easy reference. 

On top of that, we offer discount promotions via email for those who have signed up to be members of our Guide 1214 Circle! 

We send our members coupon codes periodically throughout the year for those who are looking to keep their gear budget under $150.00 CAD (before tax)!

We feel this is a great way to help save on orders and give back to those who choose to support us! 

We want to have our products produced, packaged and shipped as quickly as possible to our customers.

With that being said, items may be shipped separately from our domestic, international or partner production facilities depending on where the product(s) are manufactured.

Our automated system routes each order/product to be fulfilled in the most efficient fulfillment production facility so we can get the order out as soon as possible.

Some products will ship separately because of this process.

We also package certain products separately to keep them safe and in good structural shape during shipping.

Some of the products that are shipped separately include (but are not limited to):

• Structured hats
• Bags
• Mugs, Tumblers & Water Bottles
• Notebooks
• Postcards and stickers (Coming Soon) 
• Pillows (Coming Soon) 
• Posters  (Coming Soon)
• Framed Posters (Coming Soon)  
• Canvas Prints (Coming Soon) 
• Blankets (Coming Soon) 

As mentioned above in the “What are the shipping timeframes for products” FAQ; we try to keep our ecological & environmental footprint at a minimum with our manufacturing processes as well as the packaging material used to ship our products.

We do our absolute best to provide the ability to recycle all of our packaging material. 

We also wanted to provide the option to use our packaging material for their own personal shipping needs or utilize our boxes for personal storage. 

As of right now, we are shipping anywhere in Canada for orders placed through our Online Store.

With that being said, there are certain areas of Canada which are considered "remote" and/or "undeliverable" where couriers are not able to access.

If the ship-to address is considered "remote" and/or "undeliverable," we will reach out directly for alternative options.

Some of the alternative shipping options could include:

• Shipping to a commercial store front (post office or courier company) in the closest town/city from the ship-to address.

• Verify if there could be an alternate shipping address such as a relative or close friend in the closest town/city.

• Issue a refund for the order if there are no alternative options for a ship-to address.

We are currently working on adding international shipping destinations for our Online Store.

If anyone is looking to place an order for an international shipment, please contact us via email through our "Contact" page and we will be happy to look into whether we are able to ship to the international destination. 

PLEASE NOTE – If we are able to ship to international destinations…

• The shipping rates listed for each product may change due to the destination address for international shipments.

• Taxes will be adjusted according to the country and/or region for final destination.

Yes, we will email update notifications for every order placed.

These electronic update notifications will include: 

•  A receipt once the payment has been processed

•  When the products on the order have begun being processed

•  When the order has shipped along with a tracking number for reference

•  Notification when the package has been delivered

PLEASE NOTE: We utilize a third-party courier for delivery and tracking information updates could take anywhere from 24-48 hours.  

Yes, anyone who places an order with us will have the option to add special instructions for delivery. 

PLEASE NOTE: The couriers we use are a third-party and rely on their employees to pay attention to the delivery instructions. 

With that being said, If an issue were to arise with a delivery, please reach out via email on our "Contact" page so we can address the issue accordingly. 

All of our of products are MADE TO ORDER & we consider all orders to be FINAL SALE. We do not refund due to buyers remorse.  

We have also provided sizing charts for each of our items and trust the consumer will verify sizing before proceeding with the purchase. 

For detailed information on our "Return & Refund Policy," please click on the link to be directed to our policy and read through everything thoroughly.

If any questions arise, please contact us via email on our "Contact" page.

PLEASE NOTE: A link to our "Refund & Return Policy" is available at the footer of our website as well as in the description of each product for easy reference. 

Obviously, we understand situations can happen during production and delivery.  We do our best to catch any defects before they are shipped and work with our third-party couriers to ensure packages are delivered safely. 

If by chance an item arrives with a defect or is damaged upon arrival, we ask to reach out via email through our "Contact" page immediately after receiving the product and we will address the issue accordingly. 

This is covered in our "Return & Refund Policy" so please thoroughly read the policy before reaching out via email. 

All of our Guide 1214 products come with a 30 day limited warranty.

If there is a warranty issue, please reach out within the 30 day warranty period via email on our "Contact" page to submit the claim. 

PLEASE NOTE: We ask everyone to thoroughly read through our "Warranty Policy" before submitting the claim. 

ABSOLUTELY! We would love to partner with amazing people who are looking to support us and we want to do what we can to support our Ambassadors in-kind. 

Please reach out on our Instagram account or our “Contact” page to let us know who you are and the reason you are looking to become a Guide 1214 Ambassador!

If selected, there will be amazing perks that will come with our partnership and we look forward to meeting those who are interested in becoming an Ambassador for the Guide 1214 Circle!